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The reassignment will be triggered in case the Chat Agent doesn’t reply to the chat after a specified amount of time.
The system will search automatically for the next available Chat Agent.
READ FULL ARTICLEIf you prefer not to use a pre-chat form, you can disable the feature in the “Style” tab, under the “Chat Box Settings” section.
Please note, in order to disable the pre-chat form, you will need to fill in the “First chat message” box before saving.
In this doc, we will advise you on tips and best practices for avoiding as many Offline Requests as possible (if that’s what you’re after), and also explain why it is impossible to avoid every single offline request.…
READ FULL ARTICLEEnabling Agent Reassignment will reduce the amount of missed chats, which will boost customer satisfaction!
Setting up this feature requires configuration in the Snap Engage Admin Dashboard and can also be used in conjunction with functions inserted into your website code. READ FULL ARTICLEAlong with the “Shortcuts”, the “Team Chat” and the “Agent Alerts” (which you can set up on the Options tab) , there is yet another tool that you can provide your agents with, in order to make their work easier and / or remind them of important information.
That is the “Agent Links” which can also be found …
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Let us assume that we have three agents set up in a widget; Jasmin, Jon and Dante.
READ FULL ARTICLE Adding proactive chat to 404 pages helps reduce visitor frustration and keeps visitors on your site longer.
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